Privacy Policy

Patient Campaign LLC ("Patient Campaign," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share personal information in connection with our website and marketing activities. By using our website, you acknowledge the practices described here.

Important: This policy does not cover patient PHI

Patient Campaign provides software to healthcare providers and organizations. When our customers use the platform to communicate with their patients, they may provide us with protected health information (PHI). We process that PHI solely as a HIPAA Business Associate, on behalf of and under the direction of the customer (the covered entity), under a signed Business Associate Agreement (BAA) and applicable law — not under this Privacy Policy.

We do not use patient PHI for our own purposes, and we never sell it or use it for advertising. If you are a patient and have questions about how your information is used, please contact your healthcare provider, who controls that information.

This Privacy Policy applies only to personal information we collect through our public website and marketing — for example, website visitors, prospective customers, and the account or billing contacts at customer organizations.

Information we collect

We collect information you provide directly, such as your name, business email, phone number, company, and any information you submit through forms, demo requests, or support inquiries. We also collect certain information automatically when you visit our website, such as IP address, device and browser information, and usage data, through cookies and similar technologies.

We may receive limited information from service providers that help us operate our website and marketing (for example, analytics and email delivery providers).

How we use information

We use website and marketing information to:

• Provide, operate, and improve our website;
• Respond to inquiries, demo requests, and support requests;
• Send communications about Patient Campaign in accordance with your preferences;
• Manage customer accounts and billing contacts;
• Conduct analytics, security monitoring, and fraud prevention; and
• Comply with legal obligations and enforce our terms.

How we share information

We share personal information only with:

• Service providers that perform functions on our behalf (such as hosting, analytics, email delivery, and support), under agreements that require them to protect the information; and
• Legal and business transfers — where required by law or legal process, or in connection with a merger, acquisition, or sale of assets (in which case we will make reasonable efforts to notify affected individuals).

We do not sell personal information, and we have not done so. We do not share personal information with advertising networks or data brokers.

Cookies

Our website uses cookies and similar technologies for essential functionality, to remember preferences, and to understand how visitors use the site (including through analytics providers such as Google Analytics). You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Data security and retention

We use reasonable physical, technical, and administrative safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain personal information as long as needed to provide our services, maintain business records, and meet legal obligations, after which we delete or de-identify it.

Your rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, and to opt out of certain marketing. We do not sell personal information. To exercise any right, contact us at privacy@patientcampaign.com. We aim to respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.

California and other U.S. state residents: you may have additional rights under state privacy laws, including the rights described above. You may designate an authorized agent to submit requests on your behalf; we may ask to verify identity and authorization.

Children

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact privacy@patientcampaign.com and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the "Last Updated" date. Your continued use of the website after changes take effect constitutes acceptance.

Contact

Patient Campaign LLC

Email: privacy@patientcampaign.com

Phone: (888) 504-2739

Website: https://www.patientcampaign.com/

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