Privacy Policy

At Patient Campaign, we take your privacy seriously. Please read this Privacy Policy to understand how we handle your personal data. By using or accessing our Services (defined below) in any way, you acknowledge your acceptance of the practices and policies outlined below. You hereby consent to our collection, use, and sharing of your information as described in this Privacy Policy.

Please note that your use of Patient Campaign’s Websites is always subject to our Terms of Use, which incorporates this Privacy Policy. Any terms not explicitly defined here can be found in the Terms of Use.

You can obtain a copy of this Privacy Policy by clicking here. If you have a disability and need this Privacy Policy in an alternative format, please contact us at help@patientcampaign.com .

What This Privacy Policy Covers

This Privacy Policy outlines how we treat Personal Data collected when you access or use our Websites and mobile applications (collectively referred to as the “Services”). “Personal Data” refers to information that identifies or pertains to a particular individual, including data known as “personally identifiable information” or “personal information” under relevant data privacy laws, rules, or regulations. Please note that this Privacy Policy does not cover the practices of companies we do not own or control, or individuals we do not manage.

Personal Data

Categories of Personal Data We Collect

The following chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

• You: When you directly provide information to us.
• When you create an account or use our interactive tools and Services.
• When you voluntarily provide information in free-form text boxes via the Services or through responses to surveys or questionnaires.
• When you contact us via email or other means.
• When you use the Services, and such information is collected automatically.
• Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).
• If you use a location-enabled browser, we may receive location information.
• If you download and install certain applications and software we offer, we may collect information transmitted from your computing device for the purpose of providing relevant Services (e.g., information about when you are logged on and available to receive updates or alerts).

Third Parties

• Vendors: We may engage analytics providers to analyze interactions with the Services, or third parties may assist in providing customer support.
• We may use vendors to gather information for lead generation and creating user profiles.

Advertising Partners

We receive information about you from select vendors who help us with marketing or promotional services related to your interactions with our websites, applications, products, Services, advertisements, or communications.

Our Commercial or Business Purposes for Collecting Personal Data

We collect and use Personal Data for various commercial purposes, including but not limited to:

• Providing, customizing, and improving the Services.
• Managing your account or user profiles.
• Delivering products, services, or requested information.
• Supporting and assisting with the Services.
• Enhancing the Services through testing, research, internal analytics, and product development.
• Personalizing the Services, website content, and communications based on your preferences.
• Conducting fraud protection, security measures, and debugging.
• Fulfilling other business purposes as specified when collecting your Personal Data or as outlined in applicable data privacy laws, such as the California Consumer Privacy Act (CCPA).
• Marketing the Services.
• Corresponding with you, including responding to your inquiries, sending you information about Patient Campaign or the Services, and delivering emails and other communications in accordance with your preferences.
• Meeting legal requirements and enforcing legal terms, such as complying with applicable laws, regulations, court orders, or legal processes, protecting rights, property, safety, or responding to claims related to content violations or disputes.

We will not collect additional categories of Personal Data or use the collected Personal Data for materially different, unrelated, or incompatible purposes without providing notice to you.

How We Share Your Personal Data

We share your Personal Data with the following categories of service providers and other parties:

• Service Providers: These parties assist us in providing the Services or carrying out business functions on our behalf. They include hosting, technology, and communication providers, as well as support and customer service vendors.
• Advertising Partners: These parties assist us in marketing our services and providing you with other offers of interest. They may include data brokers.
• Analytics Partners: These parties provide analytics on web traffic or usage of the Services, such as tracking how users find or are referred to the Services and how users interact with the Services.

Legal Obligations

We may share Personal Data with third parties in alignment with activities mentioned in the “Meeting Legal Requirements and Enforcing Legal Terms” section under “Our Commercial or Business Purposes for Collecting Personal Data.”

Business Transfers

If there is a merger, acquisition, bankruptcy, or other transaction in which a third party assumes control of our business (in whole or in part), all your Personal Data collected may be transferred to that third party. In such cases, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data That Is Not Personal Data

We may create aggregated, de-identified, or anonymized data from the Personal Data we collect, removing information that personally identifies a specific user. Such data may be used for lawful business purposes, including analysis, improvement of the Services, and promotion of our business. However, we will not share such data in a manner that could identify you personally.

Tracking Tools, Advertising, and Opt-Out

Our Services use Cookies and similar technologies, including pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”). Cookies allow our servers to recognize your web browser, track your use of our Services, analyze trends, learn about our user base, and operate and enhance our Services.

We employ the following types of Cookies:

• Essential Cookies: These are necessary for providing features or services you have requested, such as enabling secure logins. Disabling these Cookies may affect certain features and services.
• Functional Cookies: These record your preferences and settings, maintaining them over time and recognizing you upon return to our Services. They help personalize content, greet you by name, and remember your preferences.
• Performance/Analytical Cookies: These help us understand how visitors use our Services, including the number of visitors, pages viewed, and duration of page visits. Performance/Analytical Cookies assist in measuring the effectiveness of our advertising campaigns. For example, Google Inc. may use Cookies as part of Google Analytics services. You can opt-out of Google’s use of Cookies through the Google advertising opt-out page or the Google Analytics Opt-out Browser Add-on.

You can choose to accept or reject Cookies through your internet browser’s settings. Most browsers allow you to turn off Cookies, decide on accepting each new Cookie, or delete existing Cookies on your device. However, disabling Cookies may require you to manually adjust preferences each time you visit our website, and some Services and functionalities may be impacted.

To explore available Cookie settings, refer to your browser’s “preferences” or “options” section. 

Data Security and Retention

We employ appropriate physical, technical, organizational, and administrative security measures to safeguard your Personal Data from unauthorized access, use, or disclosure, considering the type of data and processing involved. Protect your data by selecting and securing your password and sign-on mechanism, restricting access to your device and browser, and logging out after using your account. While we work to protect your account and data, please note that transmitting data over the internet or storing it is not completely secure.

We retain your Personal Data as long as you have an active account with us or as necessary to provide our Services. In some cases, we may retain Personal Data for longer to comply with legal obligations, resolve disputes, collect fees, or as allowed or required by applicable laws, rules, or regulations. We may also retain information in an anonymous or aggregated form that does not personally identify you.

Personal Data of Children

As stated in our Terms of Use, we do not knowingly collect or solicit Personal Data from children under the age of 16. If you are under 16, please do not attempt to register for our Services, provide Personal Data, or contact us. If we discover that Personal Data has been collected from a child under 16, we will promptly delete it. If you believe a child under 16 may have provided Personal Data to us, please contact us at help@patientcampaign.health.

California Resident Rights

If you are a California resident, you have the rights described in this section. Refer to the “Exercising Your Rights” section below for instructions on exercising these rights. If there is a conflict between this section and any other part of this Privacy Policy, and you are a California resident, the part that provides greater protection for Personal Data will apply in cases of conflict.

Access

You have the right to request specific information about our collection and use of your Personal Data over the past 12 months. Upon request, we will provide:

• Categories of Personal Data collected.
• Categories of sources from which the Personal Data was collected.
• Business or commercial purpose for collecting or selling Personal Data.
• Categories of third parties with whom Personal Data was shared.
• Specific pieces of Personal Data collected.

If we have shared Personal Data with third parties for business purposes in the past 12 months, we will identify the categories of Personal Data shared with each category of third-party recipient. If we have sold Personal Data in the past 12 months, we will identify the categories of Personal Data sold to each category of third-party recipient.

Deletion

You can request the deletion of Personal Data we have collected about you. Under the CCPA, exceptions may apply, such as the need to retain Personal Data to provide Services, complete requested transactions, or comply with legal requirements. If your request falls under these exceptions, we may deny it.

Exercising Your Rights

To exercise these rights, you or your Authorized Agent (as defined below) must submit a request that:

• Provides sufficient information to verify your identity.
• Describes your request with enough detail for us to understand, assess, and respond to it.

Requests meeting these criteria will be considered “Valid Requests.” You do not need an account to submit a Valid Request.

We aim to respond to Valid Requests within 45 days of receipt and will not charge a fee unless requests are excessive, repetitive, or unfounded. In such cases, we will notify you of any applicable fee before completing your request.

You can submit Valid Requests through these methods:

• Call us at: (888) 504-2739
• Email us at: help@patientcampaign.com

You may also authorize an agent (“Authorized Agent”) to exercise your rights on your behalf. Provide your Authorized Agent with written permission to act on your behalf, and we may request a copy of this permission when they make a request.

Personal Data Sales Opt-Out and Opt-In

We do not sell your Personal Data and have not done so in the past 12 months. We do not knowingly sell the Personal Data of minors under 16 years of age.

Non-Discrimination

We do not discriminate against you for exercising your CCPA rights. We will not deny goods or services, charge different prices or rates, or offer lower quality based on your exercise of these rights. However, we may provide different service tiers with varying prices, rates, or quality levels in accordance with applicable data privacy laws.

Other State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents can contact us to prevent the disclosure of Personal Data to third parties for their direct marketing purposes. To request this, please contact us at help@patientcampaign.com with the subject line “California Do Not Sell Request.”

Nevada Resident Rights

If you are a Nevada resident, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at help@patientcampaign.com with the subject line “Nevada Do Not Sell Request,” providing your name, and the email address associated with your account.

Changes to this Privacy Policy

We continuously strive to improve our Services, which may lead to changes in this Privacy Policy. We will notify you of such changes by posting notices on the Patient Campaign website, sending you emails, or using other appropriate means. Please note that if you have opted not to receive legal notice emails from us (or have not provided your email address), these legal notices will still govern your use of the Services, and you remain responsible for reading and understanding them. Your use of information we collect is subject to the Privacy Policy in effect when we collect the information.

Contact Information

If you have questions or comments about this Privacy Policy, how we collect and use your Personal Data, or your rights and choices regarding such collection and use, please feel free to contact us at:

• Phone: (888) 504-2739
• Website: https://www.patientcampaign.com/
• Email: help@patientcampaign.com

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